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Postage & Delivery

Postage and Delivery of item can be expected same or next working day, with delivery expected 24/48 hours for the UK. Delivery time outside the UK will depend on the service given. Should you not have received your item in this time, please contact us so we can get Royal Mail to investigate. Please check with your local delivery office to see if it may be there for collection before contacting us. In the unlikely event that you receive any item you are not completely satisfied with please contact us immediately by e-mail at: sales@sparklesemporium.com.

We aim to dispatch your order the same day it is received. Delivery of item expected 24/48 hours for the UK. Delivery time outside the UK will depend on the service given in this time, please contact us so we can get Royal Mail to investigate. Please also check with your local delivery office to see if it may be there for collection before contacting us.

In the unlikely event that you receive any item you are not completely satisfied with please do not hesitate to contact us immediately by e-mail at sale@sparklesemporium.com (ibefore noon), or the next working day. For occasional out of stock items please allow 14 days for delivery.

For multi-item orders where we are out of stock of an item we will make every effort to contact you. Failing that, as a principle, we will send the items we have in stock and the outstanding items will follow-on at no extra charge, unless instructed otherwise.

We will e-mail you when your order is dispatched to confirm delivery details.

Deliveries are not normally made at weekends and bank holidays, though some Saturday deliveries are possible subject to a surcharge. Please contact us for details.

We make every effort to ensure your order is delivered as per your instructions. For customer delivery times see below. In most cases a signature is required. If you are out a card will be left requesting you contact the Courier's local depot to arrange re-delivery, or your local post office. If they do not hear from you within 5 working days your order will be returned to our office. If the delivery is returned to our offices we reserve the right to charge for re-delivery.